Sandy's Salon and Spa Towels Return Policy is as follows:

Please check your order immediately, and notify us within 48 hours if you are not satisfied with the product. All claims for shortages must be made also within 48 hours after receipt of order. Returns and exchanges must be made within 30 days. Upon receipt of your return, Sandy will issue your choice of credit, refund, or replacement. Her goal is to make your exchange or refund as easy as possible. Please allow 7 days after receipt of return to process your refund. Unless there is a manufacturer’s defect, shipping charges are not refundable. All used or washed merchandise is not returnable.

Remember, there are no returns on “washed towels.” It is therefore vital to try one (or two) towels from your order before processing the entire order. Please thoroughly wash, and machine dry one (or two) towels from your order...before washing the entire order. Try the towel that you washed. If you have any questions or concerns, immediately call Sandy at CTC Supplies using her toll free number, 800-458-0441, Monday through Friday 8:00 AM – 4:00 PM CST, and Saturday 9:00 AM – 4:00 PM CST, before proceeding any further.

Or we can be reached via mail at:

CTC Supplies
Attn: Sandy's Salon and Spa Towels
3845 N. Bremen St.
Milwaukee, WI 53212